Ray+Cole

Created and posted two videos for Staff to "Self Help" using Self Service to install Smart Notebook software and printers. Installing Smart Board software video:
 * September:**

@http://youtu.be/kuY7SJRHnn0

Installing printers video:

@http://youtu.be/8NlGafoanHo

Sent detailed email with instructions on how to use Self Service. After school office hours the first week of school to help teachers install printers and various other set up concerns. Filled out Snoopy reports for printers/copiers that were not in self service, or not responding for IHS. Helped individual teachers install printers on PCs and Macs Helped numerous teachers understand the "authentication" process for printing when it is on hold. Showed teachers how to use projector remote to "freeze" screen so they can take attendance during warm up activity


 * October:**

Helped numerous teachers with the product code for Smart Board license after 30 day trial ran out

Helped teachers set up grade books in School Tool Helped math teachers with setting up TI Smart View graphing calculators

Helped a teacher understand difference between closing a window and quitting a program on a mac Helped teachers fill out Snoopy requests for various computer issues


 * November:**

Worked with numerous teachers to problem solve issues with their laptops and smart boards Showed a teacher how to download videos from the internet Helped teachers fill out Snoopy requests Showed new teachers how to access H Drive